Return & Refund Policy

Thank you for shopping at SiRaeYa.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 days from the date your item is received to process a return.  To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending of your card issuer's policies. 

Shipping 

You will be responsible for your own shipping costs for returning your item.  Shipping costs are nonrefundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund if you opted for us to arrange a collection for your return. 

If you have any furthere questions on how to return your item to us, please get in touch at: orders@siraeya.com